NHS perk log in

[CharlyB]

Hello,

I’m trying to log in with nhs perks again as I’m due to upgrade this month but it is saying account deactivated, it won’t let me re register my email either. Anyone know a way to get around this? 

Thank you 

[Leanne_T]

Morning @CharlyB 

Thanks for coming here. 

I've sent you a private message on here now for some extra details.

Leanne 🙂

[Luna27]

Hello, 

I'm having the same issue. I last used my EE perks account a couple of years ago, and it won't allow me to login or send me a 'forgot password' link. Could you please advise on how to reactivate the account with the same details? 

[Christopher_G]

Hi @Luna27 

I've sent you a private message. Please have a look and get back to me.

Thanks

Chris

[Che-Jax27]

I've been having the same issue the past 2-3 years. I'm due an upgrade now and cannot use my NHS discount 

[Leanne_T]

Hi @Che-Jax27 

Thanks for coming here. 

Is your perk account showing deactivated when you log in? 

Are you able to register for a new perk account? 

Leanne.

[Che-Jax27]

Hi @Leanne_T 

Yes it does. When I log in it says deactivated. I have tried to re register but it says I already have an account. I'm confused.

Any ideas why it has done this?

Thanks for your help 🙂  

[Leanne_T]

Thanks @Che-Jax27 

The account will need reset if this error shows, I have sent you a private message for some details 🙂

Leanne.