NHS Perks

[Hana123-]

Two of my NHS perk discount codes don't work. Can I get help to make these work so that I can redeem them online?

[DebbieLeigh75]

Do you have HCA freebies

[Hana123-]

Hi Debbie, I am not aware if I do. 

[James_B · Accepted solution]

Hi @Hana123-,

Welcome to the EE Community. 🙂

What happens when you try to use your discount codes?

Were you trying to use them with a plan that is already discounted?

James

[Hana123-]

Hi James, it suggests the codes aren't recognised. I've had to generate all 5 of my yearly codes when speaking to your customer service team very recently and they advised to get in contact with the Perks team to let them know that 3 of the codes remain unredeemed and aren't being recognised on the system. They have identified which codes they are.

[James_B]

Hi @Hana123-,

What was the full error message you saw when trying to redeem the codes online?

Were you selecting the same device and plan when you were able to use a different code?

James

[Hana123-]

Hello James

I am not entirely sure of the exact wordings but it was something along the lines of the codes are not recognised. I then made a call to your customer service department and they confirmed the same. They tried all 3 codes (out of 5) too. We were attempting to use them against an upgrade. But, I still need the codes to be validated so that I can use them online as I have 3 lines in total under my account, another of which, is due an upgrade and would like to use a code then too when upgrading that particular number. Many thanks

[James_B]

I've sent you a private message @Hana123-

James

[masumaakter07]

I applied for perk code it’s nearby 23 days

but I am not getting it

[Christopher_G]

Hi @masumaakter07

You should be able to get access to your Perk codes through our EE Perk Portal.

Chris