Master card gift card

[Loo4660]

I have contacted online help twice the second time I was told she had put through my request to get my card to the back office and I would receive the card in the post and didn't need to do anything I would get it in 3-5 days ,that was well over a week ago and still nothing ?? I have several numbers one of which is a mobile WiFi box that does not receive texts so I was assured the info wouldn't be sent there 😔so how come I've heard nothing and received nothing ?

[Loo4660]

I have contacted online help twice the second time I was told she had put through my request to get my card to the back office and I would receive the card in the post and didn't need to do anything I would get it in 3-5 days ,that was well over a week ago and still nothing ?? I have several numbers one of which is a mobile WiFi box that does not receive texts so I was assured the info wouldn't be sent there 😔so how come I've heard nothing and received nothing ?

[Jon_K]

Hi @Loo4660.

I'd recommend getting back in touch with our Customer Care team to check the status of this.

They'll be able to help you get this sorted.

Jon

[Loo4660]

Well spoken to two more people one who was actually rude enough to tell me " it's not rocket science " !! Another who just gave me an email address as clearly nobody has a clue !! Seems like a stalling tactic and im not getting the card . However that is false advertising and illegal !

[Leanne_T]

Hi @Loo4660

I'm sorry to hear this. 

How long ago did you receive the phone? 

Leanne 🙂

[Loo4660]

Nearly a month a go , keep getting conflicting answers one told me they had sorted it and it would be with me in 3 days that was a lie. Absolutely ridiculous!! No acknowledgment of email either 

[Leanne_T]

Hi @Loo4660

Thanks for coming back to me. 

Please give us another call on 150 and the team can get this investigated further for you. 

Leanne 🙂