Just upgraded to a Sumsung A54 in the EE store. How do i claim my free ear buds

[Leanne_T · Accepted solution]

Hi there @Bignosechaff 

Welcome to the EE Community. 🙂

The Earbuds are automatically sent to your home address 15-30 days after purchase.

Hope this helps.

Leanne.

[Jasminandjudy10]

I'm still waiting for my ear buds hopefully they'll post them to me swn 

[Katie_B]

Hello @Jasminandjudy10. 

Welcome to the community. 

When did you upgrade your phone?

Katie

[aibee]

Hi, I got the Samsung A54 on the 12th of April and it's 6weeks and am yet to receive the ear buds. This isn't nice as I have had to call  150 severally on how to recieve it. Please this should be looked into.

[Leanne_T]

Hi @aibee 

Thanks for coming here. 

What did our mobile care team advise when you called? 

Did they check the address was correct for the Buds to be sent to? 

Leanne 🙂

[aibee]

Mobile team checked that my address was correct and then it was about 15days. The assured me that it takes 15-30 days but it's 44days and I am yet to receive the ear buds. If I received the phone and the Samsung wrist watch on my address why haven't I received the ear buds?

[Leanne_T]

Thanks @aibee 

This would need to be investigated for you, please give us another call on 150 and the team will be happy to help. 

Leanne.