Inclusive Extra Error

[Profile closed]

I am trying to add my inclusive extra but I am getting the error message:

Inclusive Extra update error.

Sorry, due to a technical problem we're currently unable to update your inclusive extras. Please try again later.

I've tried via the website, the app and using SMS.

[Katie_B]

Hi @Profile closed. 

What Inclusive Extra are you trying to add?

Katie

[Profile closed]

Hi

I am trying to add TNT Sports.

[Katie_B]

Hi @Profile closed. 

When was the last time you changed your Inclusive Extra or is this the first time?

Katie

[Profile closed]

Hi

I upgraded to the plan today and it included a free "inclusive extra".

This is the first time I have tried to add one.

[Katie_B]

Thanks for confirming @Profile closed. 

In your My EE account does it show you have an Inclusive Extra active already? this could be anything such as Apple Music, Roaming Pass etc. 

Katie

[Profile closed]

Hi

There are no Inclusive Extra's already selected.

Thanks

[Katie_B]

Hi @Profile closed. 

Please give our customer care team a call on 150. 

They will be able to get this added for you. 

Katie

[TNG1971]

i also have this issue but when trying to add Apple One as my inclusive.  I have tried contacting via 150 but cannot get through to any one.  Just keep getting automated options none of which get through to inclusive add-ons.  Which menu options should be followed?

[Katie_B]

Hello @TNG1971. 

When calling 150 please select option 2. 

This will take you through to the menu. 

You will then need to speak with our accounts and billing team. 

Katie