Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I paid 2 years insurance, now I’m left with a broken phone

Brady96
Explorer

‎25-04-2023 06:22 PM - last edited on ‎28-04-2023 08:22 AM by EE Community Moderator

Can anyone give me a direct answer, I recently damaged my IPhone 12 Pro Max in work due to weather conditions a few weeks back. I was left with no phone for numerous of weeks before I finally made a claim online. I had no response , I had full insurance cover for the 2 years contract, since it was ending and paid off next month I upgraded thinking the claim would still carry , including my insurance where do I stand with this I feel like I’ve been robbed in a way, since I paid 2 years insurance, now I’m left with a broken phone that I’ve fully paid for.

 

any advice would be appreciated..

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎25-04-2023 06:43 PM

I'm sorry to hear about your phone, @Brady96. The insurance covers the phone that is in contract on your account. If you have upgraded, it would be transferred over. 

I would recommend calling to speak to our Mobile Care team so they can run through your options.

Chris

Brady96
Explorer

‎25-04-2023 06:47 PM

I made the claim when the phone was in contract , I didn’t get any replies, I did it through the website.

 

Since I had anytime upgrade, i went for it not thinking , it was to end on the 15th of may. I had no phone so couldn’t ring / nor a local store where I am based. 

argghh.. 

0 Helpful
Christopher_G
EE Community Support Team

‎25-04-2023 07:05 PM

I understand, @Brady96 

If you speak to our Mobile Care team, they'll be able to look into this for you.

Chris