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I haven't received an email from Samsung so that i can claim my free earbuds

Donna2011
Explorer

‎15-11-2022 08:46 AM

I have recently upgraded to a Samsung flip and I was supposed  to receive a link from Samsung to claim my free earbuds, I haven't received anything yet and its been  a couple off months, has anyone else had the same problem. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎15-11-2022 08:49 AM - edited ‎15-11-2022 08:50 AM

Hi @Donna2011 

You have to claim them as it said on the sales page. You could also claim via the members app on the device. Which device did you get as the offer may have expired now. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Donna2011
Explorer
In response to Northerner

‎15-11-2022 11:01 AM

Yes I have just spent almost 2 hours on the phone to ee, samsung should have sent me the link to claim, which they didn't and yes now its too late😡Sent from my Galaxy
0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Donna2011

‎15-11-2022 12:31 PM

Hi @Donna2011 

As per my above post. Samsung won't send you anything. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful