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Pre paid card

UnicornJen
Visitor

‎13-11-2022 04:03 PM

I upgraded to the s22 plus on 28th October. 

It's been 16 days since and I have yet to receive a text with details on how to claim pre paid card. My account isn't in debt. 

 

Any ideas on when I'll receive the text message? 

 

Thanks

 

Jen

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-11-2022 06:35 PM

 You should get a text to claim this 15 to 30 days after purchase.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Andreeapop87
Investigator
Investigator
In response to XRaySpeX

‎15-11-2022 09:51 AM

Well how come that on all the prepaid topics about the prepaid card and even on the phone we are being told 15 days and now you tell between 15- 30 days. This is outrageous I am also waiting for my prepaid card I have 15 days but I think I will make an official complaint towards EE as it looks like they are not serious at all

0 Helpful