How long to wait for Samsung Galaxy watch free gift?

dlb11 · ‎30-11-2023

Hi

I purchased my Samsung S23 Ultra on the 23rd November and I am yet to recieve the Samsung Galaxy 6 watch that was the free gift.

How long does it normally take to come please?

Northerner · ‎30-11-2023

Hi @dlb11

Gifts are normally sent 14-30 days after purchase.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎30-11-2023

Hi @dlb11

Gifts are normally sent 14-30 days after purchase.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

dlb11 · ‎01-12-2023

I've had the phone for over 2 months now.

James_B · ‎01-12-2023

Hi @dlb11,

You mentioned in your first post that you ordered your phone on 23 November. Is that correct?

James

dlb11 · ‎01-12-2023

Apologies, it was 23rd September

James_B · ‎01-12-2023

Thanks, @dlb11

I've checked the terms of that offer and your should have received your gift automatically within 30 days.

Please get in touch with our Customer Care Team who can access your account to chase this up for you.

They'll be happy to help. 🙂

James