23-12-2023 09:50 PM
Hi hope someone can help, I went through activating this and got sent my redeem code but lost message and didn't write it down so still need to add it onto my Xbox. How do I get the code now? Any help appreciated
24-12-2023 07:01 AM
Good morning @Bowkes.
Welcome to the community.
Have you spoke with our customer care team on 150?
Was the code sent by EE?
Katie
28-12-2023 01:42 AM
I’m having an issue as well very similar but when I try to authenticate it says that there is a technical issue
28-12-2023 07:36 AM
Hi @Jcorton09
Thanks for coming here 🙂
Can you try opening the link in another web browser after clearing cookies and cache, do you get the same message?
Leanne 🙂
21-02-2024 01:58 PM
Hi,
I am having the same issue and have used another browser and cleared all my cookies and cache to no avail.
what would be next steps please?
Thanks,
21-02-2024 03:08 PM
Hi @Jazzy05,
Welcome to the EE Community. 🙂
Have you tried following the activation link when connected to mobile data, rather than WiFi?
What is the full error message you see? At what point in the process do you see it?
James
21-02-2024 03:26 PM
Hi James,
Yes I have just tried this on my mobile via mobile data and same message appears.
Error Message: We've had a problem loading this info. Please try again in a while
It appears after I click 'Add' the game pass add-on and then the splash screen appears then I check the T&C's checkbox and when I press to continue the message appears.
21-02-2024 03:41 PM
21-02-2024 03:43 PM
Hi James,
Yes I have just tried it via the EE app and have the same message.
Jas
21-02-2024 03:48 PM
Thanks for confirming that, @Jazzy05
Please get in touch with Technical Support on 150.
The team will check for any known issues with the service and raise a single user fault ticket for you account if necessary.
Thanks
James