How do I cancel an addon ?

[Kaz6862]

Hi

Does anyone know how to successfully cancel an add on?

I have called, got left on hold, I have called again, they told me to contact another number, I have emailed, to the returns address, no AR as they said they would send, after a couple of tries, I found the form, filled it in and emariled it back, contact the on Twitter, LindedIn, Facebook - no replies, came on here, the ee website, no chat, no help desk, no email address to send to.

I have also sent in a complaint and now have had to make an appointment to go all the way into town, as the local one has closed.

Please can you advise, as I am trying to reduce my outgoings.

Many thanks in advanced - a very frustrated customer.

[Christopher_G]

Try texting STOP 500INTL2, @Annie4747 in case that's the one you have.

Chris

[XRaySpeX]

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@Annie4747 wrote:
I get a long text explaining 150 service???!!!

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That means it doesn't work & it's just shooting the Help on the Text Service at you.

[Annie4747]

STOP 500INTL1 Is the one I have not STOP 500INTL2

Sent from my iPhone

[XRaySpeX]

@Christopher_G : It's "250INTL2"!

[Christopher_G]

So it is, thanks @XRaySpeX. I misread it earlier so I've gone back and edited.

Chris

[Shammah]

Same here, it’s like they don’t want you to cancel

[Shammah]

How do I stop the 500INTL1???

[Leanne_T]

Hi @Shammah 

Do you have the option to remove the add-on in your EE app? 

Leanne 🙂