The EE Community

Voicemail now announcing number in message

Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...

Hi, I'm having the same issue, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating t...

EE TV remote not working

How can I buy a replacement EE TV remove ours is broken. Changed Battery, tried resetting. Turned TV off and on etc definitely broken.

Help

Hello i just ordered pays go sim car for 15£ online EE last friday and today i received my sim card problem is i cant call any numbers all time say i dont have a credit i can only txt and i have data?

Impossible to activate my eSIM without a phone

This is getting beyond a joke. 1. I ordered a new SIM after losing my phone - it arrives by post.2. It takes 20 minutes for customer services to activate it.3. It still doesn't work. After 20 minutes on the phone with tech support, they realise the S...

Charity donation request

Hello, I am helping my students with organising a raffle as part of our special needs students enterprise project. The aim of the raffle is for students to be able to self-fund their summer trip. Many are from disadvantaged backgrounds.Please could y...

Upgrading to "no-charge EU Roaming"

Mobile carriers in the United Kingdom have no legal obligation to provide free roaming since 31 January 2020. I have been looking at ways to bypass this in recent months while staying with EE - I believe that I have found a plan to allow me to roam i...

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me.  The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.