Google pixel Watch claim refused

shabbychicsam
Investigator
Investigator

Hi, I placed an order for the Google pixel 8 on the 16th October because of the offer of a free pixel watch.  I paid the upfront amount on the 16th. 

The confirmation email from EE didn't come through until the next morning which is the day after the offer ended. 

 

Google are now refusing my claim. Has anyone had a similar problem?

 

Thanks 

10 REPLIES 10

@kevinddt100   It’s a free gift supply by Google not EE.  Your contract hasn’t been breached as the free gift doesn’t form part of the contract between yourself EE as it’s a free gift supplied by google.  It’s Google who are refusing you the free gift not EE. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.