@Kirsty0888 It’s down to you to make that claim the offer isn’t from EE and EE don’t send you information on any free gift that you claim for from the manufacturer. EE did their part by advertising the free gift offer, it you looked at this online when you upgraded it would have had a link about how to claim the free gift.
You claim it HERE
just to point out you might not receive any free gift if the promotional period is over and you’ve not made that claim within a set period of time or there is no stock.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
