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Full Works SIM - No Inclusive Extras available

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Daveoc64
Contributor
Contributor

‎28-11-2024 01:04 PM

I switched to the "Full Works SIM £48 12MHP" SIM Only Black Friday offer on Tuesday.

This is supposed to have 1 Inclusive Extra, but due to some sort of error, my account is now showing that I have no inclusive extras available.

I previously had Netflix as my Inclusive Extra. It was removed when the upgrade took place and Netflix immediately charged my credit card.

Screenshot_20241128-130237.pngScreenshot_20241128-130253.png

I've contacted support multiple times about it - first they said it would be resolved yesterday by changing me to a different plan, now they're saying it will take up to a week to resolve. I've also had the EE Messaging Service in the app ignore me completely.

Has anyone else encountered this? Is there a way to actually resolve this?

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Paphos36
Explorer

‎04-12-2024 10:59 AM

Hi, It’s working for me now, and I suspect many others,  so it looks like the 4th December date was correct!
I’ve signed up for the service successfully.

I just wish they didn’t separate the iPhone extras from the none-iPhone extras to allow switch between Netflix or Google One and AppleMusic if you decide to change for a few months.

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