Friends and family discount

[Bc90]

I have been given a friends and family discount code and am due an upgrade. When i try to upgrade there is no box for me to put my discount code in. Only the promo box comes up which does not work. If i were to take out a new plan there is a voucher code box which would allow me to get the friends and family discount. Why cant i get this discount when upgrading?

[Leanne_T]

Hi @Bc90

Thanks for coming here.

Are you out of contract or upgrading early? 

Is the plan already discounted or on offer? 

Leanne 🙂

[Navjeet23]

Hi

I'm having similar issue, when i use F&F code on new contract but when i use to upgrade that code doesn't work. 

My contract has finished back in 2020 and i'm not not getting any discount on upgrade but still code doen't work

[Christopher_G]

Hi @Navjeet23

Could you try these steps please?

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail. 
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks

Chris

[Navjeet23]

Thanks Chris for your advise, i tried different browser and followed your steps but its still not working.

thanks 

Navjeet

[Christopher_G]

Did you do step 4, @Navjeet23? It sounds a bit convoluted, but this definitely helped someone else with a similar problem.

Chris

[Navjeet23]

Thanks Chris for your help. I have managed to get hold of someone in customer service and he processed the order for me.
Regards
Navjeet

Sent from my iPhone

[Christopher_G]

Glad you got sorted, @Navjeet23.

Thanks for letting me know.

Chris