Friends and family discount not working for upgrade

[louisarmstrong9]

I am trying to upgrade my current plan and got a FandF code from my friend who works at BT however it doesnt let me apply the code comes up with the message “this code is not valid with your current selection. Please make sure you meet all the conditions of this promotion”. When i try the code on the same plan but not as an upgrade it works fine so i can get discount as a new customer but not as a loyal returning customer? 

[Christopher_G]

Hi @louisarmstrong9

I've sent you a private message with some steps to try. Could you give them a try please?

Thanks

Chris

[Ade_D1]

Hi,

I'm having the same problem.

Any help would be appreciated. 

Thanks 

[Christopher_G]

Hi @Ade_D1

Welcome to the community.

Could you try these steps please? 

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail. 
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks. 

Chris

[bubblebobs]

Item 4 was the one that sorted it for me in the end

[Leanne_T]

Thanks for letting us know @bubblebobs

Leanne.

[RM56]

Hi,

I am getting the same issue and have tried all of the above on an upgrade plan, still not working.

Please advise further.

Thanks.

[Leanne_T]

Hi @RM56

Are you out of contract? 

Leanne. 

[RM56]

Hi Leanne,

Correct, I am.

Thanks

[Leanne_T]

Thanks @RM56

Could you try all of these steps, paying close attention to step 4 please? I've had feedback from a user that that one definitely helped.

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail. 
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIM only plan, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks.

Leanne.