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Friends and family code not working

Hannahjade89
Investigator
Investigator

Please help I am at my witts end, I have a friends and family discount code from a friend who works at BT. 

The code is vaild, I have checked the T&C and it is valid for all new plans and upgrades. 

I am trying to upgrade my line to the iPhone 14 Pro, 256gb, at 25gb data a month.

But I get an error message saying

"This code is not vaild with your current selection. Please make sure you meet all the conditions of this promotion"

I have tried talking to the live chat people and they have been unable to help, there doesnt seem much point going into a store as it has to be used at ee.co.uk. 

Any help would be amazing.

@Christopher_G I saw you help someone on this before and wondered if you could help me

42 REPLIES 42
Christopher_G
EE Community Support Team

Hope you get sorted, @Nowsty73.

Let us know what happens please.

Chris

Nowsty73
Contributor
Contributor

Spoken to customer care they have put order through and passing it to backend to process the discount.Thanks for the advice everyone 👍

James_B
EE Community Manager
EE Community Manager

No problem @Nowsty73 

Glad you got it sorted. 🙂

James