03-10-2022 09:53 AM
Please help I am at my witts end, I have a friends and family discount code from a friend who works at BT.
The code is vaild, I have checked the T&C and it is valid for all new plans and upgrades.
I am trying to upgrade my line to the iPhone 14 Pro, 256gb, at 25gb data a month.
But I get an error message saying
"This code is not vaild with your current selection. Please make sure you meet all the conditions of this promotion"
I have tried talking to the live chat people and they have been unable to help, there doesnt seem much point going into a store as it has to be used at ee.co.uk.
Any help would be amazing.
@Christopher_G I saw you help someone on this before and wondered if you could help me
22-03-2023 09:52 AM
22-03-2023 04:28 PM
Spoken to customer care they have put order through and passing it to backend to process the discount.Thanks for the advice everyone 👍
22-03-2023 04:52 PM