Friends and family code not working

[Hannahjade89]

Please help I am at my witts end, I have a friends and family discount code from a friend who works at BT. 

The code is vaild, I have checked the T&C and it is valid for all new plans and upgrades. 

I am trying to upgrade my line to the iPhone 14 Pro, 256gb, at 25gb data a month.

But I get an error message saying

"This code is not vaild with your current selection. Please make sure you meet all the conditions of this promotion"

I have tried talking to the live chat people and they have been unable to help, there doesnt seem much point going into a store as it has to be used at ee.co.uk. 

Any help would be amazing.

@Christopher_G I saw you help someone on this before and wondered if you could help me

[Leanne_T]

Hi @Hannahjade89

Thanks for coming here. 

I've sent you a private message with some extra steps to try. 

Leanne.

[BradRose]

Hi Leanne,

I'm also having the same issue, any chance you could help resolve please?

Thankyou!

[louisarmstrong9]

Hi leanne,

i am also having this issue could you help please?

[Christopher_G]

Morning @BradRose and @louisarmstrong9.

I've sent you both a private message with some instructions.

Could you give it a go for me please?

Thanks

Chris

[Emmacw1991]

Hi Chris,

please can you also help me as I am having issues with a FandF code!

thanks 🙂 

[Christopher_G]

Hi @Emmacw1991

Could you try these steps please? 

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail. 
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks. 

Chris

[Zoe116]

I have tried all of these steps numerous times and still no luck. I have been trying for weeks now to get a sim only and constantly get the ‘this code is not valid message’ 😫

[Christopher_G]

Are you upgrading or is it a new connection, @Zoe116?

Chris

[Sav7]

Hi Chris I'm having the same issue. 

Work for EE and gave a code to my uncle which doesn't seem to work. Tried handsets deals and sim deals