EE perks code not working

[Gareth_G]

Code not working and can't get new code.

[Leanne_T]

Hi @Gareth_G 

Thanks for coming here. 

Do you get an error message when you try and use the perk code? 

Leanne.

[Gareth_G]

Just says "code not recognised". I have asked in a EE shop and they could not help.

Can't get a new code, get a error message on the perks sit as well

 

[Leanne_T]

Thanks @Gareth_G 

How long ago did you last log into your perk account? 

Which company do you work for? 

Leanne.

[Gareth_G]

Code was only generated on the 20/09/23 and have no problems with logging on.

I work for Avon and Wiltshire mental health trust, NHS.

[Leanne_T]

Thanks @Gareth_G 

I would suggest giving us a call on 150, the team can check the code for you and see if this can be applied to the plan and phone. 

Leanne.

[Gareth_G]

The EE have looked and can't help, don't want the mucking around, contract is up soon, so will probably just move on. Thanks

[Leanne_T]

Have you called us on 150? @Gareth_G  

If so, have they completed a web form for the perk team to get this looked into? 

Leanne.