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EE perks account deactivated

Njo68
Visitor

‎05-11-2022 08:43 AM

Hi please help, my EE perks account says it is deactivated please can you assist 

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team
In response to FeeK

‎09-11-2022 08:12 AM

Hi @FeeK

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

0 Helpful
Christopher_G
EE Community Support Team
In response to Kmwilliams22

‎09-11-2022 08:13 AM

Hi @Kmwilliams22

Are you choosing a plan that is already discounted or a special offer? Could you try on a different device or browser please?

Chris

0 Helpful
Kmwilliams22
Investigator
Investigator
In response to Christopher_G

‎09-11-2022 11:05 AM - last edited on ‎09-11-2022 11:25 AM by EE Community Moderator

Hi, it appears I qualify for the £300 gift card offer. But I don't understand why I still can't apply my perks code? Surely I should still be able to apply this?

0 Helpful
Christopher_G
EE Community Support Team
In response to Kmwilliams22

‎09-11-2022 11:46 AM

It could be blocking the perk code, @Kmwilliams22

I would suggest speaking to our Mobile Care team to see if they can put it through manually for you.

Chris

0 Helpful