EE perks Deactivated

[Moki]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

Thanks for any help. 

[Leanne_T]

Hi there @NS15 

Thanks for coming to the community. 

Did the guide you spoke to on 150 contact the perk team get the registered perk details removed for you to set up a new account?

Leanne.

[NS15]

I don’t think so, the person I spoke to didn’t think there was anything that could be done now that my account was deactivated. Like I would need a new email etc 

[Leanne_T]

I see, thanks @NS15 

I have sent you a private message for some details 🙂

Leanne.

[JessieMcT]

Hi I am also having the same issue and would be really grateful if someone could help 

[Katie_B]

Hi @JessieMcT. 

To get this quickly resolved I would recommend giving us a call. 

Our customer care team have access to a webform that can be sent to our EE Perks team. 

Katie

[Yanica1]

I'm in the same situation my account had deactivated how do I reactivate my account? 

[Katie_B]

Hi @Yanica1. 

Welcome to the community. 

I would recommend giving us a call and speaking with our customer care team who can send a webform off to our EE Perks team. 

This is the quickest way to get your account reactivated. 

Katie

[JamesPen6887]

I am having the same issue.

When I try to log into EE Perks it says deactivated due to not being verified in time.

I have used it before and received codes for me and my wife before, but can get back in to get codes again as we both look to upgrade.

I talked to the Web chat service and she sent me a link to verify my email, which I received 3 days later and still does not work.

I just tried calling as well, and I get the impression the guy had no idea what I was talking about.

[Katie_B]

Hi @JamesPen6887. 

Thanks for coming here. 

When you called our customer care team are you aware if a webform was sent to EE Perks?

Katie

[JamesPen6887]

I assume that's what they did last week (when i used the online chat)  which prompted me getting a verification email at the start of the week.

But when I try verifying it still says deactivated.

Thanks,