EE perk password reset email not working

[Klangley88]

I am due to revalidate my ee perk details.  I have tried to reset my password and am not being sent a link to do so 

[Leanne_T]

Hi there @Klangley88

Thanks for coming here 🙂

When did you request the email to reset your password? 

Have you checked your junk/spam folders? 

Leanne 🙂

[Klangley88]

I sent early hours this morning . I have checked and it is not in my
junk/spam folder

[Leanne_T]

Thanks @Klangley88

When did you last access the perk account? 

Did you register using your work or personal email address? 

Leanne 🙂

[Klangley88]

I accessed the account a month or so ago. I have tried to log in with both
my work and personal email and have tried to reset the password for both

[Leanne_T]

Thanks @Klangley88

I've sent you a private message on here for some details. 

Thanks 🙂

Leanne.

[clairbriggs]

I am having the same issue.  Trying to reset my perks account password but no email is coming through.  I have checked my junk folder and nothing. Last requested a password reset end of last week.  Please can you help.

[Christopher_G]

Hi @clairbriggs
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris