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EE cyber security

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GGW1
Visitor

‎22-01-2026 08:45 PM

I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?

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Linzi_H
EE Community Support Team

‎24-01-2026 12:17 PM

Hi @GGW1 

Welcome to the Community.

If you log into your account online, EE Cyber Security should be showing as active within your Add-Ons section if you have added this successfully. 

I wouldn't want there to be any confusion though, so I would suggest calling the team directly, and they'll be able to confirm if everything has been set up correctly. 

Linzi 

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Linzi_H
EE Community Support Team

‎24-01-2026 12:17 PM

Hi @GGW1 

Welcome to the Community.

If you log into your account online, EE Cyber Security should be showing as active within your Add-Ons section if you have added this successfully. 

I wouldn't want there to be any confusion though, so I would suggest calling the team directly, and they'll be able to confirm if everything has been set up correctly. 

Linzi