EE Security

[BobBar1]

Trying to install EE Cyber Security on my computer. When starting it asks for my EE mobile number in order to send a conformation PIN number.

My mobile is not with EE so unable to access Pin. 

[BobBar1]

Hi Chris,

The first step was to login and then click subscriptions. This then brings up a page which states "This service is currently unavailable" it has been like that for 4-5 weeks now.

I did get a couple of telephone calls from EE Tec Team who were going to sort this out,  but problem remains.

What is somewhat frustrating since switching to EE early this year every other service, TV, broadband and telephone work 100%.

[Ali_A]

@BobBar1 

Have you already signed up to a subscription package for the EE Cyber Security? 

You can see the subscription options at EE Cyber Security. 

Ali

[BobBar1]

Hi, Yes I took out the full package in February this year which included Cyber Security

[Ali_A]

@BobBar1 

Great. You have taken the right steps to reach out to the technical team to get this working for you. 

The team will get back in touch as soon as they have an update on your fault ticket. 

However, if it's been a while since you last heard from them it may be worth getting back in touch to follow up. 

Ali