EE Perks

[V77]

Can anyone help me to get EE Perks to work? 
i cannot log in or obtain a reset password, checked junk and spam and nothing. Please???

[Christopher_G]

Hi @V77 

Welcome to the community.

Do you get an error message to say that it's deactivated? Are there any other email addresses that you may have used to register for Perk?

Chris

[V77]

Hi

Thank you for contacting me, no i do not receive a error message, just if i try to re register it says i already have a account and then if i attempt to forget password, i do not receive anything to reset my password.
>From Victor H Maynard

[Christopher_G · Accepted solution]

OK, thanks @V77 

I've sent you a private message to try and help you with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris

[Rheap]

Hi christopher

 could I also get some help please? As I am having the same issue and have tried to gain access to no avail 

[Leanne_T]

Morning @Rheap 

Thanks for coming to the community. 

What happens when you try and log into the perk account? How long ago did you register? 

Also, have you been able to generate a perk code previously? 

Leanne 🙂

[Rheap]

Hi leanne

I have tried to log in numerous times but get told my password is wrong. I have tried to reset it with my email but never receive the password reset link. If I try and make a new account with my work email it says it’s already registered 

I have never been able to get access so have never been able to redeem a code, I believe it was last year I tried to register

[Linzi_H]

Hi @Rheap 

I'll send over a Private Message to grab a few more details. 

Please get back to me when you can.

Linzi 😊