EE Perks won’t reset

[MarkGoods]

Hi,

I was an EE customer a few years ago and had a perks account. I have rejoined this week and tried to reset my perks password by selecting the forgot my password link. However no email to reset has been received and I have checked all mailboxes including junk 

any help would be greatly appreciated 

[Michael_D · Accepted solution]

Hi @MarkGoods 

I've sent you over a private message to take some details to help with this.

Michael

[Jennifer6011]

I also have a problem resetting my perks account can you help?

[Rach_H]

Hi @Jennifer6011,

Welcome to the Community!

I've popped you through a Private Message, so we can help you get this sorted.

Rach