EE Perks password reset not working,

[Coventca]

I am an NHS worker.   I have just upgraded my mobile phone and need my EE Perks code. I am unable to log in or reset   NO email reset being sent to either of my email accounts 

[stick2urdayjob]

Yes. Have checked both personal and work accounts. No emails in either inbox or junk folders.

[Katie_B]

Thanks for confirming @stick2urdayjob. 

When you have a moment please check your community inbox. 

Katie

[Gaz_233]

Hi

Im having the same issue as above.

the EE website wont send the password reset email through.

can someone help

thanks

[Leanne_T]

Hi @Gaz_233 

Are you using the same email address you set up for the perk account? 

Leanne 🙂

[Gaz_233]

Hi Leanne,

I am yes
I have tried the same email and a different email

Sent from Outlook for iOS<>

[Leanne_T]

Thanks @Gaz_233 

Did you register using your work email? 

Have you checked the junk/spam email folders? 

Leanne 🙂

[Derns18]

Hello, 

I am also having the same issue. I have tried multiple times to reset my EE perks passwords and have received no email. Please could you help?

Thanks

Georgia 

[Katie_B]

Hi @Derns18. 

Welcome to the community. 

I have sent you a private message for more details. 

Katie

[Derns18]

Hello, 

I have replied twice and yet to receive a response. Please could someone get back to me with regards to my EE perk password reset not working. 

thanks,

Georgia. 

[Christopher_G]

Hi @Derns18 

I've sent you a private message, could you take a look for me please?

Thanks

Chris