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EE Perks not working

Lennie24
Explorer

‎16-09-2023 12:01 PM

Recently went to a sim only plan. Have 3 add on’s, Apple Music will not work, TNT will not work, so the only free perk I’m getting is Netflix. EE advisors will not reimburse me and Apple support can also not help after an unsuccessful screen sharing session. 
Help please! 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎16-09-2023 02:37 PM - edited ‎16-09-2023 02:37 PM

Hi @Lennie24,

Welcome to the EE Community. 🙂

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help.

James

0 Helpful
Lennie24
Explorer
In response to James_B

‎16-09-2023 04:36 PM

I’ve spoke to many advisors, all of which cannot help.
I’ve now been told to revert back to my old contract (which can take up to 72 hours) then start a new contract again.

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Lennie24

‎17-09-2023 09:00 AM

Please let us know if that resolves the issue @Lennie24 

James