EE Perks not generating a new code

goody1973
Visitor

‎27-08-2022 05:22 PM

Hi, to any EE staff members on here. 

I use EE perks and have generated 4 codes and used them successfully this year, I have 1 left to use. The perks website gives me the button to generate a new code but when I press the button, nothing happens. I have logged out and logged back in and have tried this several times on chrome mobile, chrome, firefox and edge to no avail. I am now assuming that it is an issue with the perks website. 

 

Can you help?

Thank you

 

 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎28-08-2022 08:48 AM

Hi @goody1973

I have sent you a private message to ask for a few things. Could you have a look and get back to me please?

Chris

0 Helpful
Loomorg
Explorer

‎02-09-2022 09:04 PM

I’m having the same problem, used my first one tried to generate another and it wont give me another code

0 Helpful
Christopher_G
EE Community Support Team
In response to Loomorg

‎03-09-2022 08:33 AM

Hi @Loomorg

Could you try generating it on a different device or browser please? Also if you're connected to a VPN, please disconnect it and try again.

Chris

0 Helpful
Loomorg
Explorer
In response to Christopher_G

‎03-09-2022 09:15 AM

I’ve already tried this on 2 other devices

Get Outlook for iOS<>
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Christopher_G
EE Community Support Team
In response to Loomorg

‎03-09-2022 09:23 AM

OK, thanks @Loomorg

I've sent you a private message to get some information from you.

Chris

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