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EE Perks and NHS discount

Jill76
Explorer

‎28-08-2023 10:18 AM

I have tried to sign in to EE perks and it doesn't allow my email / password combination. 

I have tried setting up a new account and it says that I am already registered. 

I no longer have access to my old NHS email as I am based in a new post which has a new NHS email associated to it.  

How do I reset this account? 

Thanks

 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎28-08-2023 11:33 AM

Hello @Jill76 ,

Welcome to the community,

I would suggest ringing customer service to see if they can help, they can also reset your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Jill76
Explorer
In response to Schockwave

‎28-08-2023 06:37 PM

I have spoken to them and they are looking into it. It is delaying the order of an upgrade which is frustrating... 

0 Helpful
Katie_B
EE Community Support Team
In response to Jill76

‎29-08-2023 08:40 AM

Hello @Jill76. 

I have sent you a private message for more details. 

Speak soon, 

Katie

0 Helpful