EE Perks ID validation

Ggoog20
Investigator
Investigator

‎02-10-2023 12:33 AM

@Katie_B 

i signed up for EE perks sent NHS validation but waiting for response since. Email is same as the one I’m using for this. Please can someone chase and I need to get the perks as soon as possible to order a new phone. 

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14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

‎02-10-2023 01:59 AM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎02-10-2023 08:31 AM

Hi @Ggoog20 

Thanks for coming to the community. 

How long ago did you register for the perk account? 

Leanne 🙂

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Ggoog20
Investigator
Investigator
In response to Leanne_T

‎02-10-2023 09:01 AM

Hiya around 2 days ago 

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Leanne_T
EE Community Support Team
In response to Ggoog20

‎02-10-2023 09:26 AM

Thanks @Ggoog20 

The verification can take up to 2 working days. 

Please keep an eye on the email inbox you used to register 🙂

Leanne.

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Ggoog20
Investigator
Investigator
In response to Leanne_T

‎02-10-2023 12:32 PM

Ok thanks but it’s been around that already. I need access asap. Can you please chase with the team. As I saw on someone else’s post that @Katie_B chased one case which wasn’t verified after 3 days. Why am I not getting the same luxury and equal treatment? Please can you verify me asap. 

kind regards 

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Leanne_T
EE Community Support Team
In response to Ggoog20

‎02-10-2023 12:50 PM

Hi @Ggoog20 

If this was completed Friday or over the weekend the team should respond today for you. What day did you register? 

Leanne.

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Ggoog20
Investigator
Investigator
In response to Leanne_T

‎02-10-2023 01:36 PM

Hi Leanne I done it on Saturday. So it’s been nearly 48hrs. And still nothing yet 

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Leanne_T
EE Community Support Team
In response to Ggoog20

‎02-10-2023 01:40 PM

Hi @Ggoog20 

Today is the first working day, once the team have checked the request they will email you to let you know this has been verified and you can access the codes. 

If you have no email verifying the details by tomorrow afternoon please let me know 🙂

Leanne.

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Ggoog20
Investigator
Investigator
In response to Leanne_T

‎02-10-2023 02:08 PM

Ok thank you. I will message here Tomorrow if not done. 

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