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EE Perks Deactivated

GBlack95
Visitor

‎05-07-2024 11:14 AM

Hi there, 

I have regained access to my work email after a few months away. When I went on to try and reactivate my perks it came up with a notification saying: 

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

 

How do I reactivate my account and access my perks codes? 

 

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎05-07-2024 02:06 PM

Hi @GBlack95. 

Thanks for coming here. 

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team.

Alternatively, I can email them, but this may take longer. If you would like me to do that, please send me your mobile number and the email address that you registered originally.

Katie

0 Helpful