Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE Perk phasing out?

Go to solution
Jezzpezz
Contributor
Contributor

‎20-02-2025 12:43 PM

Hi there, 

Can anyone explain when the changes to the EE perk took place, making it effectively no longer a “Perk”?

 

I’ve been with EE for several years and have always had the EE perk applied to my contract. I’ve upgraded every 12 months for the past 4 years. Today, I became eligible for an anytime upgrade and went through the process. I selected a 24-month contract (since I don’t want a Flex contract), but when I tried to enter my newly generated perk code, it was invalid on any contract option I selected.

 

I spoke with live chat, and they told me that this is due to TLOs (Time Limited Offers) and that the perk can’t be used with them. I also checked the EE website as a new customer, and it accepted my code. On top of that, I was told that they can no longer apply perk codes via webchat, even though I’ve done this in the past.

 

What’s going on with the Perk, and how do I access contracts that aren’t already discounted so I can apply my Perk discount?

 

Has anyone else experienced this or know more about when the changes occurred?

Thanks,

Jake 

0 Helpful
11 REPLIES 11
Go to solution
Lesley_W
EE Community Support Team
In response to Jezzpezz

‎22-02-2025 08:12 AM

Thanks for the update @Jezzpezz 

I'm pleased you are sorted! Hope you enjoy your new phone when it arrives 🙂

Lesley

0 Helpful
Go to solution
Ewa33
Visitor

‎07-03-2025 08:45 AM

Hi. 
Similarly to you …I had very frustrating experience with applying PERK discount codes last Wednesday. - I wanted to upgrade two plans on my  account. According to EE- you can apply them only online. Well, I tried, but as I found out later, EE web having major problems! I was advised to download EE app - no joy, as also error occurred. Advisor from upgrade team, said- discount codes not able to be applied via phone. I spent nearly 3h trying to sort out my contacts. In the end, one kind tech advisor( among several advisors I spoke on that day) - she said, would apply my discount, I just need to sign up contract and drop he email with code… well, even she wasn’t able to apply code, and  had to use hers discount. The worst is, I have another plan to upgrade… and really hate the feeling, what maybe will happen next time😕

0 Helpful
Related Content