EE Perk Log In Issue Again

[Natasha_55]

Hi, 

I logged into my EE perks account as I was sent a message to say my discount was due to expire as my contract upgrade is due this month, when I had the link emailed to me to verify my account I clicked the link which asked me to log into my account it said invalid. 
This seems to happen every time and I have to email you it’s getting a bit frustrating. 
Please help get this fixed. 

[Leanne_T]

Hi @Natasha_55

Thanks for coming back to us. 

Can you log into your Perk account here? 

Speak soon 🙂

Leanne.

[Natasha_55]

Hi Leanne, 

No I am unable to log in on that link 

[Leanne_T]

Thanks @Natasha_55

Do you get an error message? 

Are you using the email address you registered with? 

Leanne 🙂

[Natasha_55]

Yes when I log in it says log in details supplied are invalid, which I know they are not as I had already logged into my account I was trying to  deactivate my code as it’s due for renewal. 

yes I am every 2 years when my contract is due for an upgrade this problem seems to happen 

[Leanne_T]

Thanks @Natasha_55

I've sent you a private message on here for some extra details.

Leanne.