EE Perk Account Deactivated

[Alcocky]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

I have tried a password reset but it still says deactivated. 

Thanks for any help. 

[sammyalcock]

Thanks James, my employee email is both [Removed] and [Removed] - they are the same domain, just incase you were wondering. They both receive the same emails.

EE perk portal only recognises [Removed] as a valid provider, however all attempts to reset and register still are met with the same Deactived popup.

[Mod edit: Please do not post your email address in this public forum. Thanks]

[James_B]

Hi @sammyalcock,

I've removed your email addresses from your public post to protect your privacy but I've made sure the Perk Team are looking at the address recognised by the Perk Portal.

Thanks

James

[sammyalcock]

Thank you. 

[James_B]

No problem @sammyalcock 🙂

James

[sammyalcock]

Hi James is there any solution yet? I'd like to upgrade my plan ASAP using this discount. 

Thanks, 

Sam

[Leanne_T]

Hi there @sammyalcock 

The team can take 2 working days to get this looked into, as soon as we hear back we will let you know 🙂

Leanne.

[Leanne_T]

Hi there @sammyalcock 

The team have asked if you could try again now and let us know how you get on? 

Leanne 🙂

[sammyalcock]

Hi Leanne, 

I have re-registered successfully and can now log in. Thank you both for your help! 

[Leanne_T]

Brilliant news @sammyalcock 

Thanks for letting us know 🙂

Leanne.

[Eloftus]

Hi James. 

i have had the same issue. Can my account be reset please. 

Thanks