EE Perk Account Deactivated

[Alcocky]

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"

I have tried a password reset but it still says deactivated. 

Thanks for any help. 

[Alcocky]

Hi, I'm having the same issue unfortunately

[Leanne_T]

Morning @Alcocky 

Thanks for coming here. 

I've sent you a private message on here for some extra details.

Leanne 🙂

[BABS19560]

I am having the same problem 

[James_B]

I've replied to you private message @BABS19560 

James

[sammyalcock]

Hi Leanne, unfortunately this hasn't corrected my issue as it still shows as deactivated when I try to log in. If I try to re-register, it says the account is already registered. 

[sammyalcock]

Hi, my Perks Account is deactivated and I'm unable to access my 20% discount. Any help would be appreciated. Thank you. 

[James_B]

Hi @sammyalcock,

Have you registered with a new username? I'm unable to find any previous conversations with Leanne under this one? If you have, was your original username @Alcocky?

Thanks

James

[sammyalcock]

Hi James, for some reason I can't log in as Alcocky, I'm confused as to why I've had to change my username to a new account.

But yes my original username was Alcocky, I have made a new conversation thread from this account too. 

[James_B]

Thanks @sammyalcock 

I'll ask our Perk Team to take another look at this and get back to you.

James