EE One Up a disappointing experience.

[Lilbil]

I received my usual 'One Up' Friday text with a nice tech deal for a Marshall speaker, proceeded to purchase page with no problem and then got distracted for 30 seconds.....everything disappeared, link didn't work again with no reference on the rewards page.

Contacted support and basically told that nothing they could do...

Disappointing

[Rach_H]

Hi @Lilbil,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with our One Up service and that the team haven't been able to sort this for you. I'll get your feedback passed on for you. 

Rach

[Lilbil]

Still no response from EE in regards to this.

[Christopher_G · Accepted solution]

Hi @Lilbil 

The best advice I can give for this is to open a complaint against your account. That way a dedicated team will look into it and try to find a resolution for you.

Let us know how you get on please.

Chris