EE Airtime Rewards

[cocacolaclare]

Hi, I'm unable to sign up for Airtime Rewards on my EE app, when I click on the Complete Sign Up button in the app I get "Something went wrong! Access Denied." I have tried speaking to Customer Services on your chat function before but they didn't know how to fix it and they ended the chat with a follow up email asking to get in touch if I was still having problems. I am also a member of EE Perks but I don't see how this would have any impact. Can anyone help?

[Leanne_T]

Hi @cocacolaclare 

Thanks for coming here. 

Have you tried deleting the app and reinstalling to see if this helps? 

What device are you using? 

Thanks 🙂

Leanne.

[cocacolaclare]

Hi Leanne, yes I have deleted and reinstalled the app but I’m still having the same Problem. I’m using an iPhone 12 Pro.

Thanks

Clare

[Leanne_T]

Thanks @cocacolaclare 

Have you added your card details and full personal information then get this error message?

Leanne.

[ramsfan12]

I have the same problem I have just installed, de installed, reinstalled.   I am using a Samsung s21 ultra.  

[James_B]

Hi @ramsfan12,

Welcome to the EE Community. 🙂

What happens when you try to sign up for airtime rewards?

James

[ramsfan12]

Thanks!  Via my EE app something went wrong network error.  Via airtime rewards app a page of error and 403 error amongst it

[James_B]

At what point in the sign up process do you see the error message @ramsfan12?

James

[ramsfan12]

When I put in my mobile number and press continue .... 

[James_B]

I've just tested in the app @ramsfan12 and I wasn't able to replicate the issue.

Are you using any VPN services?

Have you tried over both WiFi and mobile data?

James