Discovery plus

James518
Investigator
Investigator

‎25-10-2023 03:28 PM

Has any one else noticed a dip in service since BT sports went to discovery plus? My casting is constantly on waiting!! Absolutely shocking as I’m the only person in the house. Very ralely had a problem when it was BT Sports 

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6 REPLIES 6
Leanne_T
EE Community Support Team

‎25-10-2023 05:03 PM

Hi @James518 

Thanks for coming to the community. 

I am sorry to hear this is happening, are you connected to WiFi or mobile data? 

Leanne.

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James518
Investigator
Investigator
In response to Leanne_T

‎25-10-2023 05:47 PM

Hi Leanne 

I have an EE Wi-Fi box which is supposed to to be super duper fast. I have my iPhone and pay EE to watch TNT sports but since it changed from BT to TNT through Discovery + it keeps stalling and reloading. It’s shocking!! 

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Leanne_T
EE Community Support Team
In response to James518

‎25-10-2023 05:49 PM

Thanks @James518 

Do you have any other devices connected at the same time this happens? 

If so, do they experience any connection issues? 

Leanne.

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James518
Investigator
Investigator
In response to Leanne_T

‎25-10-2023 05:55 PM

No nothing other than my phone, Google chrome cast and TV. The service has really gone down hill and looking at other comments on here I’m not the only one saying so

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Leanne_T
EE Community Support Team
In response to James518

‎25-10-2023 06:24 PM

Hi @James518 

Please report this to our technical support team on 150 and they will get this looked into for you. 

Leanne 🙂

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Iwannakill
Contributor
Contributor

‎28-10-2023 01:59 PM

Yep and considering this perk is the sole reason I didn’t switch contract/provider  I’ll be motioning for a breach of contract get out or just cancel my DD. Credit score is healthy enough. Bye Felicia. 

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