Discovery plus asking me to renew subscription?

[DonnieMurdo]

Hi all,

I've been using Discovery plus for 2 or 3 years and never had a problem.  It's an "add on" as part of my EE mobile plan.

When i try to access the Discovery Plus app either on my phone or TV i get a "renew subscription" message.  If i then click renew it offers me either Discovery PLus entertainment for £3.99 per month or TNT Sports for £30.99 per month.

This doesn't look right as i have been reveiving these as an add on.

Any help here would be greatly appreciated.

Thanks

[Christopher_G · Accepted solution]

Hi @DonnieMurdo 

Welcome to the community.

I think it's worth speaking with our Customer Support team, so they can check everything from our side for you. There's a live chat service under the help section of the EE App, or you can find our other contact methods on our contact us page.

Let us know how you get on please.

Chris