Discovery+ activation

[Brock2]

I’ve tried for ages to activate my discovery plus but all I ever get is we are having technical issues. I’ve tried different days and times, I had the same problem on my last contract too … it’s never worked in years of me trying. 

How do I get around this?

[Brock2]

I just fixed this, the PIN is a way to log you in. 

instead, log into your EE account and have it open in a tab. Then click the link they sent you to set up. You’ll bypass the PIN page (I did) and go straight to sign up where it is super easy 

[AllyG1882]

Thanks for trying Brock2.  Unfortunately that's not working for me.  Even though the EE account is open and I'm logged in, when I click their link it still opens in a new tab and I get the same error message.

[AllyG1882]

Update - I spent 3 hours on the app chat system and at last was able to get the discovery+ account activated. I knew there had to be someone capable of fixing it. So thankful for all Subhapriya’s help this afternoon. Hopefully EE find a way of improving this function. 

[Christopher_G]

Thank you for coming back to let us know, @AllyG1882 

Glad you got sorted.

Chris

[sadieclane]

same with me

[Katie_B]

Hi @sadieclane. 

Thanks for coming here.

Are you seeing an error during set up with your PIN?

Speak soon, 

Katie

[Cbev1]

Exactly the same pin issue for me.

I've been using Discovery+ successfully for well over a year through my EE contract. All of a sudden last night it stops working. 

8an this morning I get a text from EE saying "Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.".

5pm tonight I get another text from EE "Hi from EE. You've added TNT Sports from discovery+. Go to ee.co.uk/TNTsports to activate it. If you're using an Apple iOS device, please switch off WiFi before activating. Thanks.".

Following the link causes the pin issue. Using a browser on mobile or PC results in the classic EE site blank page or "BLOCKED". Useless.

 

[mwardyrem]

Exactly the same thing happened to me today. Discovery + removed then later told to activate it. Pin problem too

[Lesley_W]

Thanks for sending this across @Cbev1 

Have you been able to retry  since this screenshot?

Lesley

[julianlsw]

Hi Ali, I tried the link but after inputting the PIN i get a message saying that there is nothing to activate. However on the EE app it mentions that I need to activate discovery +

Please help?