Did EE remove Xbox Game Pass Ultimate/Netflix as an Inclusive Extra?

[kieranrosevear]

As the title suggests,

 This was an option for me 30 days ago but I selected the Roam extra, however today when I am allowed to change, I no longer see the Xbox Game Pass as an extra to swap it out for.

 Is this just a glitch in the matrix or have EE discontinued this extra? Netflix is also missing as an extra

[Chris_B]

@kieranrosevear   Both are still are still there for me.

[Leanne_T]

Hi @kieranrosevear 

Thanks for coming back to the community. 

Please give us a call on 150 and the team will check the plan and the options available for your plan. 

Leanne.

[kieranrosevear]

Hello,

 It turns out those who have iPhones aren’t entitled to have inclusive Game Pass or Netflix and it’s an Android only exclusive? 

I ended up lowering my Apple One subscription to prepare for the extra £10 a month for the ultimate pass.

Reserving those two only for Android are two huge drawbacks the company should look to reconsider

[Leanne_T]

Hi @kieranrosevear 

Thanks for coming back to me and for the feedback. 

You can find full details in our Netflix on EE, Help page. 

Leanne.

[Chris_B]

@Leanne_T   What about sim only plans ?    I’ve got everything offered for Android yet I’m a iPhone user.     SEE HERE  do I need to call customer service to get this changed so I can have what’s offered to iPhone users ?  Or is that not available to sim only.  

[ch1121]

i would reccomend calling 150 for ee 

[James_B]

Hi @Chris_B,

It depends which plan you took out and when.

Customer Care will be happy to check what is included if you get in touch.

James