Contract coming to an end, advice wanted.

[Cammeey]

So my contract expires with EE on the 28th Sept, I'm happy with my phone and going to go sim only for awhile. I was shopping around I want to stay with EE because they are by far the best network in my area and the Inclusive Extras are great, honestly. So I saw this and existing EE mobile customer get 30% off? Now sometimes it's there for me to select and other times it disappears. I was able to add it to my basket once and when I did that while signed into my account the Xbox Game Pass Inclusive Extra wasn't available, however when I added to the basket logged out it was there.

I would just like to know what my options are and what is the best way about going about it? Because through work I also get 20% off 24 month SIM only plans.

Also best way to go about swapping to sim only when the time comes?

Any advice would be appreciated, thanks.

[bristolian · Accepted solution]

To change your existing line from a phone-plan to a SIM-only plan, you can do one of two things.

1: Login to your myEE online account upto a month prior to your minimum-term date and follow the "upgrade now" links. Then choose your preferred SIM-only plan.

2: Call CS on 150 on the same timescale and request a change of price-plan, specifying the plan you want to move to.

Either way, the change will then take effect on your minimum-term end date.

The 30% discount you're seeing, I strongly suspect is the standard multi-line discount applied to existing customers taking out an additional line - not necessarily available for existing users. CS on 150 may be able to offer you something account-specific.