So I have 2 plans with added extras, but i cant get one of the added extras because I cant receive a text on one of the lines to activate it, which i was told i could do by email, which is why i added an extra plan to get the xbox one on my phone because you can only do that by text. After nearly a 2 hour long phone call today with eventually getting a really helpful advisor coming up with solutions she kept getting stopped by her superiors.
I will be taking this further if they don't sort what seems a trivial issue of them providing the 2 added extras im paying for. I left a contract i was happy with and moved my number for nothing, which i will be cancelling before the grace period and reducing my other line.
This will then be reported on all social media and the ombudsman for offering services they cannot provide.
A lot of the staff have been really helpful but theres a flaw in the management if they are killing the workers common sense and initiative to provide customer service.
