You don't need to claim. They will be auto sent to you 15 - 30 days after purchase.
Where you bought it from there was a "Find out more" note on the order page:
Purchase a Samsung Galaxy A53 between 01/07/2022 and 28/07/2022. Customers purchasing the Samsung Galaxy A53 on eligible plans will be eligible for a free pair of Samsung Buds 2 (worth £139). Gift fulfilment process will be auto-fulfilled to eligible customers.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
