Claim for my free Galaxy watch

EHoodfar · ‎10-06-2023

Hi

Could you please instruct me to claim my free galaxy watch that's been offered to receive with Samsung S23 Ultra

FarajMoktar · ‎24-07-2023

Almost 30 days .. nothing in the post yet!

Alex_M · ‎24-07-2023

As @Leanne_T said, it will take up to 30 days for it to be sent - so once 30 days have passed (27th), if you still haven't received any confirmation or email/text from DPD, get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

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FarajMoktar · ‎31-07-2023

Done all the above & spoke to various departments .. but no communications or any solution yet .. what is your advice on the next step? Do you (maybe) need to escalate further & higher up?!

Leanne_T · ‎31-07-2023

Hi @FarajMoktar

I am sorry to hear this, have the team completed a webform to get this looked into further for you?

Leanne.

FarajMoktar · ‎31-07-2023

Yes .. I believe they did .. about 5 days or a week ago !

Leanne_T · ‎31-07-2023

Thanks @FarajMoktar

Please call us again on 150, to get an update form the webform being sent and the team will help you further.

Leanne.

FarajMoktar · ‎14-08-2023

Received last week after great customer service from Alex in EE web/facebook support team with .. many thanks ..

James_B · ‎14-08-2023

I'm happy to hear it has arrived @FarajMoktar 🙂

James

Debbiesutton3 · ‎07-10-2023

Says i have to claim a d put i. Imei number

Leanne_T · ‎07-10-2023

Hi @Debbiesutton3

Which model phone did you order and what date did you place the order?

Leanne 🙂