Cannot Activate TNT Sports

[JHamilton97]

Hi,

I have tried activating my TNT sports account as my inclusive extra but I am receiving a "Technical Difficulties" error when I enter my mobile number and the PIN code sent to my mobile.

I have tried both using my mobile and a laptop browser to no avail. Can't ring customer support as there is always a 45 min - 1 hour wait time to not get a response anyway. I was previously a BT sports subscription holder as my inclusive extra with my previous contract but also receive an error when trying to activate an EE subscription through the TNT sports website.

Any advice would be greatly appreciated 👍

[Stapleford]

I have the same problem, EE customer support sending me to Discovery Plus to resolve. 

Discovery Plus saying it's an EE issue, but no one is willing to help me.

Has anyone found a fix for this? Very frustrating, and very poor customer service by EE dealing with this.

[Ali_A]

Hi @Stapleford 

Have you visited the Activate TNT Sports to activate your subscription?

It will ask you to create a Discovery+ account if you haven't already got one- you'll need this to watch the TNT sports through. 
If you're having issues at this step, you can try creating a new Discovery+ account using an alternative email address. 

Once you have done that, it should just be a case of simply download the Discovery+ app and log in.

You can find more at Watching TNT Sports with EE

Ali

[Stapleford]

Hi Ali,

Yes, I have followed all of those steps. As many people have already pointed out in this thread, the validation simply does not work. I’ve attached an image of the error message. I can actually enter any PIN and it gives the same result.

I have to say, I’m not impressed with the condescending tone of your reply. I need someone to actually take responsibility for this issue and provide a real solution, not generic guidance that clearly doesn’t apply here.

This has been ongoing for 72 hours and the level of service from EE has been extremely disappointing. Please escalate this to someone who can properly investigate and resolve it.

Jonathan