Cannot Activate TNT Sports

[JHamilton97]

Hi,

I have tried activating my TNT sports account as my inclusive extra but I am receiving a "Technical Difficulties" error when I enter my mobile number and the PIN code sent to my mobile.

I have tried both using my mobile and a laptop browser to no avail. Can't ring customer support as there is always a 45 min - 1 hour wait time to not get a response anyway. I was previously a BT sports subscription holder as my inclusive extra with my previous contract but also receive an error when trying to activate an EE subscription through the TNT sports website.

Any advice would be greatly appreciated 👍

[Stapleford]

I have the same problem, EE customer support sending me to Discovery Plus to resolve. 

Discovery Plus saying it's an EE issue, but no one is willing to help me.

Has anyone found a fix for this? Very frustrating, and very poor customer service by EE dealing with this.

[Ali_A]

Hi @Stapleford 

Have you visited the Activate TNT Sports to activate your subscription?

It will ask you to create a Discovery+ account if you haven't already got one- you'll need this to watch the TNT sports through. 
If you're having issues at this step, you can try creating a new Discovery+ account using an alternative email address. 

Once you have done that, it should just be a case of simply download the Discovery+ app and log in.

You can find more at Watching TNT Sports with EE

Ali

[Stapleford]

Hi Ali,

Yes, I have followed all of those steps. As many people have already pointed out in this thread, the validation simply does not work. I’ve attached an image of the error message. I can actually enter any PIN and it gives the same result.

I have to say, I’m not impressed with the condescending tone of your reply. I need someone to actually take responsibility for this issue and provide a real solution, not generic guidance that clearly doesn’t apply here.

This has been ongoing for 72 hours and the level of service from EE has been extremely disappointing. Please escalate this to someone who can properly investigate and resolve it.

Jonathan

[Stapleford]

Following up on this, after spending an hour on the phone with technical support, I’ve now been told that all new customers are currently unable to activate TNT Sports, and that this has apparently been an ongoing issue for eight months.

I find this very hard to believe. If this problem had genuinely been happening for eight months, I would expect to see far more complaints, and surely EE would have either fixed the issue by now or stopped advertising TNT Sports as an available add-on.

It also doesn’t make sense that no one can look into resolving this when it seems to affect a small number of us, rather than “everybody”. If it really does affect everyone, then it’s even more concerning that there’s no urgency to fix something so fundamental.

At this point I’m just looking for someone who can take ownership of the problem and provide a real path to a solution.

[Ali_A]

Thanks for getting back to us with an update @Stapleford, and confirming you were trying the activation via the link. 

The Community Forums don't have access to customer accounts, it's a member to member area to ask questions and help with suggestions.
If you're unable to find answers to solve your problem, we'd refer you to Customer Service directly. 

We want to give all our customers an excellent service but if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it. Please visit our Complaints code of practice page for details about our handling process.

If you'd like to raise a case you can do so using our online form at Make a Complaint, where our dedicated team will look into the details and take ownership. 

When you contacted Customer Service did they say whether they tried to remove and re-add the TNT sports product on your account? 

Ali