The EE Community

Esim

I have a physical sim how to I get it changed to a e sim?

Network issues abroad

I'm currently in NYC, USA. When I landed I was able to purchase a 7 day roaming pass and had sporadic network, having to restart my phone occasionally to get connection back. Since that first evening though, I've now had no network fir 99%of the time...

Dropped mobile "dumbphone" down the toilet

Hi,I have a mobile phone account with EE for my Alcatel 2057D Dumbphone.It now doesnt work. So i need another  dumb phone. Can i just buy any  cheap dumbphone from Argos and put my SIM in it?What if the new phone has a micro SIM card placement? ...(m...

Currently in NZ and the data is no longer working

I have the same problem as you. Currently in NZ and the data is no longer working either. No way to change the plan to roaming ROW. I’m going to have to cancel this plan and get a local sim if it is not fixed soon

Fibre to the house

When will fibre to the house be rolled out in my area? **** ***. Virgin Media are already here and my neighbours have it but what are EE doing about bringing the service to my door instead of this old copper which is woeful. I don't want to leave EE ...

Ported but Text issue

Recently ported over to EE from Vodafone keeping my original tel number  ,  when calls are made from mobile to any landline or other mobile my original number is displayed correctly on receivers handset. ...............But, if i send a text message f...

Linking Products

For some reason when I log in to the EE App none of my mobile accounts are linked. When I try to link my phone it says unable to link try later. I’ve been trying for a week now. Any ideas? 

EE App-Manage Broadband/speed test issue

Hi all, Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is e...

Network issues abroad